Returns & Exchanges in the United States
The full Qrubiss return policy in plain language: how long you have, what condition items need to be in, how exchanges work, and when your money comes back.
Return window
Return and exchange requests must reach us within 7 days of delivery. Delivery is the date shown on your tracking link, which is emailed when the parcel leaves our US facility.
Eligibility
- Unused, unwashed and unaltered
- Original packaging with tags still attached
- Order number included with the request
Slight variation in hand block printing — a soft register line, a small difference in tone between two bags of the same print — is a characteristic of the craft rather than a fault, so it is not treated as a defect. Genuine manufacturing defects in stitching, handles, zips or lining are covered separately under our warranty.
Exchanges
If you would rather swap a print, ask for an exchange instead of a refund within the same 7-day window. Exchanges depend on what is in stock at the time your request is approved; if the print you want has sold out, we will offer a refund. Details are in the exchange policy.
Refund process
| Step | What happens |
|---|---|
| 1. Request | Email support@qrubiss.com within 7 days of delivery |
| 2. Instructions | Our team confirms eligibility and sends return instructions |
| 3. Inspection | The parcel is checked against the condition requirements above |
| 4. Refund | Issued to the original payment method within 5–7 business days |
Any discount applied at checkout is refunded at the price actually paid, not the pre-discount price.
Return shipping
Outbound shipping to the United States is complimentary on every order, with delivery within 2–3 business days and no duties or extra taxes. Return postage is arranged with our team when your request is approved — write to us before sending anything back so the parcel reaches the right address and can be matched to your order.
Damaged or incorrect items
If a parcel arrives damaged, or the wrong item was packed, contact us within 7 days with photographs. Those cases are resolved by replacement or refund and are not counted against the standard return conditions.
Questions
Our support team answers from support@qrubiss.com. Shipping timelines, tracking and our no-duties US delivery are covered on the US shipping page, and the underlying policy text lives on the return policy page.
Common questions
How long do I have to return a Qrubiss order in the USA?
Requests must reach us within 7 days of delivery. Items need to be unused, unwashed and in their original packaging with tags attached.
How do I start a return or exchange?
Email support@qrubiss.com with your order number and a short note on what is wrong. Our team replies with return instructions for your address.
When is my refund issued?
Once the returned parcel is received and inspected, the refund goes back to the original payment method within 5–7 business days.
Can I exchange for a different print?
Yes. Exchanges follow the same 7-day window and condition requirements, subject to availability of the print you want.
What is not eligible for return?
Items that have been used, washed, altered or returned without their original packaging and tags, and any order reported after the 7-day window.